Designer First-Website and Branding Agency
Cold Caller
• Handled outbound calls to qualify leads
• Kept record of calls and useful information using google spreadsheet
Stealth Agents
Social Media Campaign / Facebook Outreach
• Raised awareness of the company brand or content
• Identified target audience
• Reached out to prospects with personalized messages
• Sets appointments
Shanfari Hotels and Resorts
Customer Service / Admin Support
• Handled inbound/outbound calls
•Managed emails and chat support requests
• Managed the reservation system and performed bookings, cancellations, and reservations amendment
• Assisted guests with flight bookings and in-city transportation
• Acted as a sales liaison between a hotel guest and local travel companies and tour operators
• Created and maintained files for employees and hotel guests
• Ordered workplace supplies
LG Electronics
Sales Representative
• Raised brand awareness and increase sales by promoting the product
• Provided technical support to customers
• Conducted market research to identify selling possibilities and evaluate customer needs
• Kept management informed by submitting activity and results reports such as daily call reports and weekly work plans